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If we have not provided the land line number for you it is very important to note the following: Also during the set-up process we will ask you for certain information in order to run a financial or credit check. It may be necessary, after the financial check, for you to provide a non-interest bearing deposit or pre-payment on a case by case basis.

If you pay a deposit to us, it will be held for a period of six months.

We provide both Internet and land line phone services to our customers based on the plan you've selected.

We do our best to maintain a continuous, high quality service.

You will be invoiced for telephone calls or any metered services in arrears.The next step will be scheduling the installation of your service.You will either receive a modem/router from us by delivery or, in cases where a home visit is necessary, the technician will usually bring a modem/router.If you fail to pay any bills on time, your deposit will be held for six months from the most recent time your bills were paid up to date.If you fail to pay your bills on time, we reserve the right to pass information on this to credit reference agencies – and if an account is allowed to go into default (i.e.Important to know before installation: When you signed up for services from us you agreed to a specific rate for the service called the "Usage Charge".

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